Return and exchange process

The following is the return and exchange process established by Vigortech (brand domain: https://vigortekx.com). This process comprehensively considers European and American market regulations, the characteristics of electronic products, and the optimization of independent website user experience, aiming to comply with the return and exchange standards in European and American regions.

Scope

  • Eligible Products: Projectors, monitors, speakers, Bluetooth earphones, projection screens, and accessories.
  • Region: Limited to Europe and North America (based on shipping tracking address).

Eligibility Criteria

Approved Cases:
  • Unopened/unused products (original seals intact).
  • Within 7 days of delivery (based on tracking date).
  • Manufacturing defects (e.g., hardware failure, malfunction).
Rejected Cases:
  • Unopened/unused products (original seals intact).
  • Within 7 days of delivery (based on tracking date).
  • Manufacturing defects (e.g., hardware failure, malfunction).

Return Process

  • Step 1: Submit Request • Log in to "My Orders" on the website, select "Request Return" and specify the reason. • Or email support@vigortekx.com with order ID and product issue photos.
  • Step 2: Review & Confirmation • Customer service will reply within 24 hours and provide a return label (RMA code). • Note: Unauthorized returns may delay refunds.
  • Step 3: Ship Back • Repackage with original or anti-shock materials, include RMA code and order copy. • Pre-approved shipping damage cases: Freight covered by Vigortech (require proof).
  • Step 4: Refund/Replacement • Quality check within 3 business days after receipt: ◦ Replacement: New item shipped immediately (same model). ◦ Refund: Original payment method refunded (3-5 business days).

Special Notes

  • Accessories (e.g., cables, mounts): Replacement for defects only.
  • Customized Products (e.g., engraved items): Non-returnable unless defective.
  • Recycling: Contact support for free e-waste recycling.