Frequently Asked Questions
The following is a list of frequently asked questions compiled based on customer feedback. If you have any other needs, please feel free to contact us via email for consultation.vestibulum libero.
1Do Vigortech products meet EU/US safety standards?
All products are certified with CE (EU), FCC (US), and RoHS compliance. Certification IDs are available on product pages or packaging.
2How long does shipping take? Do you have local warehouses in EU/US?
Orders to EU/US arrive within 5-7 business days. Select "Local Stock" items ship from Germany/US warehouses. Import duties are the buyer's responsibility.
3What payment methods do you accept? Is transaction secure?
We accept PayPal, Credit Cards (Visa/Mastercard), and Apple Pay. All transactions are protected by 256-bit SSL encryption and PCI-DSS compliance.
4How to return products? What's the return policy?
Unopened products can be returned within 30 days of delivery. Submit a return request via your account. Buyer covers return shipping. Refunds processed within 7 business days.
5Are Bluetooth headphones multi-device compatible? How to switch connections?
Supports dual-device pairing (e.g., phone + laptop). Hold power button for 3s to enter pairing mode, then select via device Bluetooth list.
6Do monitors support HDR content? Any special setup required?
Models labeled "HDR10" natively display HDR content (enable HDMI 2.0/DP 1.4 ports and system HDR settings).
7What is the warranty period? How to claim warranty service?
All products include 1-2 years global warranty (see product pages). Submit a warranty claim with proof of purchase and issue description.
8How to get technical assistance? Is 24/7 support available?
Submit tickets via "Support" page or email support@vigortekx.com. EU/US teams operate 9:00-18:00 GMT on weekdays.
9Is the website multilingual?
Currently supports English/German/French. Switch languages via the top-right menu. More languages coming soon.