After-Sales Service Policy
We wholeheartedly commit to providing you with an unparalleled shopping experience, ensuring your satisfaction and peace of mind when purchasing and using our products or services. To further strengthen your confidence, we particularly emphasize the following key points regarding after-sales protection:
Warranty Coverage
- Warranty Period: All products come with limited warranties (Projectors/Monitors/Speakers: 2 years; Bluetooth Earphones/Accessories: 1 year), starting from the delivery date.
- Coverage: Covers defects in materials or workmanship (excludes physical damage, unauthorized modifications, or misuse).
- Proof Required: Order number or valid purchase receipt must be provided; products from unauthorized sellers are excluded.
Technical Support
- E-mail Support: 24/7 via live chat or email (support@vigortekx.com).
- whatsapp Support: Mon-Fri 9:00-18:00 (GMT).
- Self-Help: Download troubleshooting guides and firmware updates on our website.
Return & Replacement
- Free Returns: EU customers enjoy 14-day return policy (unopened/unused products).
- Defective Products: Free replacement within 30 days after delivery (confirmed by inspection).
- Shipping Costs: Covered by Vigortech for quality issues; borne by customers otherwise.
Repair Service
- In-Warranty: Free repair or part replacement (turnaround ≤15 business days).
- Out-of-Warranty: Paid repair service with prior cost approval.
- Data Backup: Users must back up data before repair; Vigortech is not liable for data loss.
Accessories Purchase
- Genuine Parts: Purchase power cords, remotes, etc., from the "Accessories Store" on our website.
- Compatibility: All parts are FCC/CE certified and compatible with Vigortech devices.
Complaints & Feedback
- Complaints: Email complaint@vigortekx.com; resolution plan within 48 hours.
- Feedback: Post-service survey sent automatically; used to improve our services.
Policy Updates
English: Vigortech reserves the right to modify this policy; updates will be notified via website or email.